Altered Forms Studio LLC
Privacy Policy
Last Revision: v1, August 1, 2023
This privacy policy for Altered Forms Studio LLC describes how and why we might collect, store, use and/or share (“process”) your information when you use our services, such as when you:
Visit our website at alteredforms.studio, or any website of ours that links to this privacy notice,
Engage with us in other ways, such as contacting us through phone, e-mail, or in writing, or on social media platforms.
If you do not agree with our policies and practices, please do not use our services. Please contact us at info@alteredforms.studio with any questions.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you make a purchase from our store, or when you otherwise contact us.
The personal information we collect depends on how you interact with us. We collect the following types of information:
Identity information: Your name and contact information such as social media handles, e-mail address, phone number, and/or postal address.
Body measurement information: Some of our products can be made to custom measurements. In order for us to make these products for you, we must collect body measurement information from you. We only use this information in order to complete any orders you place where such information is required, or where you have requested us to customize the size or fit of products you have ordered.
Payment information: If you place an order with us, we may collect data necessary to process your payment, such as the type of payment method, payment instrument number, and security code associated with your payment instrument. Depending upon how you place your order, your information will be stored by Freshbooks and/or Square.
Freshbook’s privacy policy can be found at: https://www.freshbooks.com/policies/privacy
Square’s privacy policy can be found at: https://squareup.com/us/en/legal/general/privacy-no-account
Our payment providers may offer you the option to use third party services such as Paypal to provide payment. Your use of such third party services is subject to that third party’s privacy policy.
Any other data you voluntarily provide to us.
We do not process any sensitive information.
All personal information that you provide to us must be true, complete, accurate and correct. You must notify us of any changes to such personal information.
We automatically collect information when you visit, use, or navigate our websites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our websites, and other technical information. This information is primarily needed to maintain the security and operation of our websites, and for our internal analytics and reporting purposes.
The information we collect includes:
Log and usage data: Log and usage data is service-related, diagnostic, usage, and performance information our websites automatically collect when you access or use our websites. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity on our websites. For example, dates and timestamps associated with your usage, pages and files viewed, searches, and other actions you take.
Device data: We collect device data such as information about your computer, phone, table, or other device you use to access our websites. Depending upon the device used, this device data may include information such as your IP address, device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
Location data: We collect location data such as information about your device’s location, which can either be precise or imprecise. How much information we collect depends upon the type and settings of the device you use to access our websites. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). This information may also be collected when you make a payment to us, depending upon your payment method, such as using Apple or Android Pay. You can opt out of allowing us to collect this information either by using a different payment method, refusing access to the information, or by disabling the Location service/setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of our websites.
We may obtain information about you from other sources, such as public databases, social media platforms and other third parties. This information includes public records, social media profiles, social media URLs, and information you have made public on social media platforms, or which you have directly communicated to us through social media platforms.
To deliver and facilitate delivery of services to you. We may process your information to provide you with the requested service, or content on our websites.
To respond to your inquiries or offer support. We may process your information to respond to your inquiries and solve any potential issues which you might have with the requested service.
To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges placed with us.
To protect our websites. We may process your information as part of our efforts to keep our websites safe and secure, including fraud monitoring and prevention.
To evaluate and improve our websites, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our websites, products, marketing, and your experience.
To identify usage trends. We may process information about how you use our websites to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
Vendors, Consultants, and Other Third-Party Service Providers:
We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:
Finance & Accounting Tools
Payment Processors
Communication & Collaboration Tools
We also may need to share your personal information in the following situations:
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
We will only retain your body measurement information for as long as it is required to complete your order and for up to 90 days following the end of any warranty period we may offer on products you have purchased. If you plan to place several orders with us, you may ask us to retain the information for up to 12 months for your convenience.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from us and our websites is at your own risk. You should only access our websites within a secure environment.
We do not knowingly solicit data from or market to children under 18 years of age. By using our websites or communicating with us, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of our websites. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such information from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@alteredforms.studio
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable laws allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided below. You will then be removed from the marketing lists. However, we may still communicate with you - for example, to send you messages related to any orders you have placed with us, to respond to your inquiries, or for other non-marketing purposes.
Many devices and browsers include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference to not have data about your online browsing activities monitored and collected. At this stage no uniform standard exists for recognizing and responding to DNT signals. As such, we do not currently respond to DNT signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
We may update our privacy policy from time to time. The updated version will be indicated by an updated “Last Revision” version and date, and the updated version will be effective as soon as it is published. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such change or by directly sending your a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this privacy policy, you may contact us through our website or via email at info@alteredforms.studio.
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at info@alteredforms.studio. We may ask you for further information from you to help us respond to your request, including asking for government-issued identification to verify your identity before we provide personal information.